FAQs

01

What health requirements must my cat meet to board at Chats de Thé?

All guests must be in good health, free of contagious disease, spayed/neutered, and free of fleas. As a courtesy to our other fabulous guests, all cats must be current on flea prevention prior to boarding. Cats not on a continuous flea prevention schedule must be treated at least 7 to 10 days prior to check-in.

The presence of fleas on untreated cats incurs a $130 sanitation charge per reservation and a $70 flea treatment fee per cat applied upon checkout. For treated cats still shedding flea waste, a $80 sanitation charge per reservation is applied upon checkout.

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Cats must be up to date on all required vaccinations, including the FVRCP (4-way) vaccine and Rabies vaccine (1- or 3-year). A valid Triple SNAP test (FIV, FeLV, and Heartworm) completed within 12 months prior to boarding is also required. For outdoor cats, testing must be completed within 6 months of each reservation, and the FeLV vaccine is required. Proof from a veterinarian must be provided, and all documentation must be submitted prior to check-in for confirmation.

A daily fee of $10 is charged for administering up to 2 types of medication at twice a day per cat (no injectables) and will be applied during checkout. For cats that have additional medication a fee of $5 is applied for each medication/administration thereafter.

02

Do you accept kittens?

Yes! Kittens aged four (4) months and above are able to board with us. Kindly note the following requirements:

1.  Spayed or Neutered

2.  Received all 3 to 4 rounds of FVRCP along with Rabies vaccine

3.  Triple SNAP Test completed within 12 months of reservation start date

4.  On Deworming Schedule through six (6) months of age or as instructed by vet

5.  Fecal Test completed two (2) weeks before boarding, for all kittens six (6) months and under

6. Kittens arriving from abroad, 12 months or younger, must be examined by a local veterinarian and complete a fecal test two (2) weeks prior to boarding

7. Must be on a vet prescribed Flea Prevention

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Please note that kittens have developing immune systems and may be more sensitive to changes in routine or environment.

03

Can I preview the space in person?

Yes, we'd be delighted to have you! We offer a 20 minute scheduled tour every Wednesday and Sunday at 3pm.

Click to Schedule a Tour with us!​

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04

What are your check-in/check-out times and do you offer early check-in/late checkout? 

Our standard checkout time is from 12 PM - 2 PM and check-in from 4 PM - 6 PM by appointment only, please schedule with us via email after booking!​ Our early check-in starts from 11am and late checkout is until 6pm for an additional $50 fee.

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The hotel is closed to the public on Tuesdays, any check-in and checkout on this day incurs an additional $65 fee. Check-in and checkout on a Holiday Date will incur an additional $100 fee.* If opting for early check-in or late checkout on a Tuesday or Holiday Date, an additional $50 will be applied to the respective fees listed above.

All fees are applied upon checkout.

05

What is your daily care for the kitties and do they get to come out and play?

At Chats de Thé, we prioritize enriching experiences for our guests, from providing copious toys to lots of love from our attentive staff!

Our Daily Care:

• provide feeding (based on your kitty's schedule, upon request we have an automatic wet/dry feeder if needed)

• clean litter boxes, refresh water

• clean and tidy the suite

• 15 minutes of dedicated playtime that can take place inside or outside the suite

• complimentary treats

• love and cuddles throughout the day

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Once all suites and other duties have been attended to we will spend extra time with each kitty and give them additional time to explore outside of their suite! For perfect sunbathing and real-time people watching, our lobby area is the perfect hangout spot. Our red carpet hallway is great for zoomies and lounging. For a quiet and peaceful setting our upstairs landing makes a great spot for kitties to "survey their kingdom".

06

How does camera access work?

During check-in you will have the ability to download a mobile camera app that has access to your cat's suite during their stay. Please note that connectivity issues may occur.

07

Can you provide updates on my cat(s)?

Yes! We provide periodic written and photo updates throughout your cats’ stay and will review the schedule with you at check-in. For frequent updates, additional photos are $45 per cat and written updates are $10 per day. Any applicable charges will be applied upon checkout.

We appreciate your understanding as we thoughtfully capture beautiful, candid moments of your kitties using a high-quality camera, refined with professional touch-ups.​

To remove our watermark and receive high quality photos suited for printing a charge of $120 per photo will be applied upon checkout.

08

Can I bring my cat's own food and can you accommodate a raw food diet?

Yes, it's recommended to bring your cat's own food to maintain their routine and digestive health. However, premium wet and dry food are available for an additional $15 per day per cat (applied upon checkout). Kindly note that sudden changes to your cat's dietary routine may result in digestive upset.

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We are also able to accommodate handling/preparation of raw food at $10 per day per cat (applied upon checkout). Kindly let us know beforehand in the reservation notes.

​For an extra nutritional boost to their diet we offer a "Daily Boost" add on of $5 per day per cat calculated upon checkout!​
 

09

What if my cat breed requires special accommodations?

If your cat has exceptional dietary, grooming or other care needs, please message us via the contact form* before booking.

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For cats that require daily brushing or cleaning of eyes/ears/full body wipe down/etc., a "Daily Hygiene" fee of $5 per day per cat will be applied upon checkout.

10

How can I ensure that my cat is comfortable while staying at Chats de Thé?  

To ensure that your cat is comfortable, we recommend bringing familiar items from home, such as bedding or toys. We also recommend providing us with any special instructions or dietary needs for your cat.    

11

Do I need to bring my own litter?

Chats de Thé offers complimentary all-natural corn litter. For cats with special requirements, we can utilize litter brought from home. 

12

My cat loves running water, do you provide water fountains?

Yes! Select the add-on option to include the Water Filter when booking online ($18 per reservation). We provide a new water filter per reservation to ensure all our kitty guests receive fresh and clean water each time. Our Deluxe and Premier Suite have the water fountain included in the reservation.

13

How do I book if I have multiple cats?

Our Junior Suite accommodates 2 cats. If you're booking for more than 2 cats, we ask that you book additional suites or consider our Luxe and Deluxe Suite that accommodates up to 4 cats, and Premier Suite that accommodates up to 5 cats.

14

What is the cancellation and early pickup policy?

• For reservations cancelled within 24 hours of booking, we offer a refund with a deduction of a 5% service fee. This fee covers administrative costs associated with processing the refund.

• For reservations cancelled 24 hours or more after booking, we do not offer refunds. Instead, we provide a credit for the value of the reservation. This credit can be used towards future bookings with us and must be utilized within one year from the start date of the original reservation. ​

• For reservations cancelled within 24 hours of booking, but less than 24 hours of the reservation start date, guests will be charged for the first day, and refunded for the subsequent days with a deduction of a 5% service fee. If occurring during our Holiday Season, a three night charge will be deducted.

• Early pickups do not qualify for a refund but will receive a credit for future stays, to be used through the following year of the reservation start date. Early pickups of three (3) nights or greater will be charged for two (2) nights, and a credit will be issued for the remaining nights.

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Holiday Season reservations are subject to different cancellation terms. Please review our Holiday Season Cancellation Policy before booking.

15

Are there breed restrictions?

At this time we are not accommodating the following breeds, we thank you for your understanding:

1. Serval

2. Savannah (F1 and F2)

16

What happens if my cat's behavior poses a risk?

All services are contingent upon the demeanor and behavior of each cat. Behavioral assessments are conducted to evaluate temperament, sociability, and comfort level. In cases of potential risk, services may be adjusted or modified, including limitations on staff interactions. Communicating known behavioral issues or triggers during check-in is essential for creating a positive experience.

17

What happens if I can't collect my cat on time?

Abandonment is defined as failure to collect within seven (7) days. Efforts will be made to contact the owner, and extended stay fees will apply if the cat remains beyond the agreed-upon departure date. In extreme cases of unresponsiveness, the facility reserves the right to transfer the cat to a reputable rescue organization or animal shelter.

18

Do you offer discounts for extended stays?

Yes, stays of 20 nights or more are eligible to receive a 10% discount on your reservation.

To receive your coupon code, please message us through the contact form* before booking and provide your travel dates, along with the phrase “Extended Stay Discount Request.” Please allow up to one (1) business day for a response. If the reservation has already been booked before the discount is requested, a 5% courtesy discount may be provided if requested within 24 hours of booking.

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The discount code must be redeemed within three (3) days of issuance. The discount cannot be applied to a prior early pickup credit. If the discount code is used in conjunction with a prior early pickup credit, the new stay must be an additional 20 nights to qualify for the Extended Stay Discount. The discount cannot be combined with any other coupons, discounts, offers, or promotions. The code is valid for one-time use only and is void if altered, copied, transferred, or if the final reservation is less than 20 nights. The discount cannot be applied to a prior stay. Other restrictions may apply. No cash value.

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Please note that a $40 cleaning fee applies every 20 nights during an extended stay to help maintain a clean, comfortable, and enjoyable suite. Thank you for your understanding!